More than 95% of Amazon customers don't leave feedback. However, buyers with a negative experience are more likely to leave a review. As a result, you have a lot of satisfied customers who are not leaving a review. SageMailer sends automated emails asking for a product review or seller feedback to all your buyers. Such proactive communication increases the percentage of customers who leave reviews, improves your Amazon rating, and minimizes the chance of getting negative reviews. The Amazon email automation also positively affects your customer service and lets your customers know that you care about them.

Yes! Amazon encourages sellers to provide customers with high-quality service, and asking for feedback is essential to becoming a successful merchant. SageMailer can automate the Amazon Request a Review button for sending feedback and review requests to your buyers. These are official Amazon requests that are sent to buyers on your behalf. They are 100% compliant with all of Amazon’s policies. Moreover, Amazon automatically translates them into the preferred buyer’s language. You can also send your own customized messages, but it is important to note that Amazon's policy does not allow you to send marketing messages to customers. Therefore, we recommend thoroughly reading all of Amazon’s TOS on Buyer-Seller Messaging to ensure your messaging is 100% compliant. SageMailer customer support can also review your email campaigns and answer all your Amazon feedback email policy questions.

When using any browser extension for the “Request a Review” button, you still need to click on it manually at some point. In addition, extensions require your Seller Central login and password to access order data. Granting such information is unsafe. It violates Amazon’s policy and can put your account at risk. In its turn, SageMailer completely automates the Request a Review button for you. You’ll also be able to set up the exact timing of the requests, send ASIN-related requests, and exclude specific orders from messaging. Moreover, SageMailer uses a secure Amazon-authorized connection and doesn’t require your login details. SageMailer also automates sending emails to buyers with traditional Buyer-Seller Messaging. So if you’d like to continue sending customized email templates, our service will come in handy for you.

Every time you get new seller feedback or a product review, our Amazon feedback manager sends a message to your email, allowing you to take quick action and handle customer issues. You can also set up which types of review alerts you’d like to get, as well as send them to your email or add your entire team.

SageMailer allows you to use both these systems. The Amazon Buyer-Seller Messaging allows you to send branded and customized messages to request seller feedback, product reviews or provide your customers with important information. If you choose to send this message, be sure you follow all Amazon communication guidelines to avoid any restrictions. The Amazon Request a Review button offers another approach to requesting feedback and reviews. Amazon sends these messages on your behalf, and you cannot edit them. However, you can be sure you are always 100% Amazon compliant.

We’ll gladly offer you an individual plan with a custom email limit. Just contact us by email or live chat, and we’ll tailor a plan that suits your needs the best way.