1. How SageMailer improves my Amazon feedback and reviews?
More than 95% of Amazon customers don't leave feedback. However,
buyers with a negative experience are more likely to leave a
review. As a result, you have a lot of satisfied customers who
are not leaving a review. SageMailer sends automated emails
asking for a product review or seller feedback to all your
buyers. Such proactive communication increases the percentage of
customers who leave reviews, improves your Amazon rating, and
minimizes the chance of getting negative reviews. The Amazon
email automation also positively affects your customer service
and lets your customers know that you care about them.
2. Does this type of communication complies with Amazon
Yes! Amazon encourages sellers to provide customers with
high-quality service, and asking for feedback is essential to
becoming a successful merchant. SageMailer can automate the
Amazon Request a Review button for sending feedback and review
requests to your buyers. These are official Amazon requests that
are sent to buyers on your behalf. They are 100% compliant with
all of Amazon’s policies. Moreover, Amazon automatically
translates them into the preferred buyer’s language. You can
also send your own customized messages, but it is important to
note that Amazon's policy does not allow you to send marketing
messages to customers. Therefore, we recommend thoroughly
reading all of Amazon’s TOS on Buyer-Seller Messaging to ensure
your messaging is 100% compliant. SageMailer customer support
can also review your email campaigns and answer all your Amazon
feedback email policy questions.
3. What are the benefits of SageMailer for automating the
Request a Review button in Seller Central account?
When using any browser extension for the “Request a Review”
button, you still need to click on it manually at some point. In
addition, extensions require your Seller Central login and
password to access order data. Granting such information is
unsafe. It violates Amazon’s policy and can put your account at
risk. In its turn, SageMailer completely automates the Request a
Review button for you. You’ll also be able to set up the exact
timing of the requests, send ASIN-related requests, and exclude
specific orders from messaging. Moreover, SageMailer uses a
secure Amazon-authorized connection and doesn’t require your
login details. SageMailer also automates sending emails to
buyers with traditional Buyer-Seller Messaging. So if you’d like
to continue sending customized email templates, our service will
come in handy for you.
4. How do product review and feedback alerts work?
Every time you get new seller feedback or a product review, our
Amazon feedback manager sends a message to your email, allowing
you to take quick action and handle customer issues. You can
also set up which types of review alerts you’d like to get, as
well as send them to your email or add your entire team.
5. What is the difference between Buyer-Seller Messaging and
Request a Review?
SageMailer allows you to use both these systems. The Amazon
Buyer-Seller Messaging allows you to send branded and customized
messages to request seller feedback, product reviews or provide
your customers with important information. If you choose to send
this message, be sure you follow all Amazon communication
guidelines to avoid any restrictions. The Amazon Request a
Review button offers another approach to requesting feedback and
reviews. Amazon sends these messages on your behalf, and you
cannot edit them. However, you can be sure you are always 100%
6. What if I need a number of requests that are not represented
in any of your plans?
We’ll gladly offer you an individual plan with a custom email
limit. Just contact us by email or live chat, and we’ll tailor a
plan that suits your needs the best way.