How to Reply to Amazon Seller Messages

SageMailer takes on a new approach to buyer-seller messaging. Respond quickly to buyers and keep performance-related communication organized.
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Manage Permitted Buyer-Seller Messages in One Dashboard

Reply to eligible Buyer-Seller messages with order context and permitted templates.

Buyer-Seller Messaging response dashboard

Use our advantages

  • Get notified of eligible messages. SageMailer sends an instant notification when you receive a Buyer-Seller message, customer review, or seller feedback item.

  • Respond with order context. View the relevant order details so your support team can handle permitted messages efficiently.

  • Use permitted templates. Create Buyer-Seller Messaging templates for eligible support and order-related use cases.

  • Use order-field autofill. Insert permitted order details into eligible messages to reduce manual entry.

How to Enhance Your Customer Relations with Response Center?

Don't miss this step-by-step tutorial on how to use SageMailer's Response Center.

SageMailer product workflow overview

Services that we provide

Customize Buyer-Seller Messaging Templates for Amazon Sellers

SageMailer helps sellers manage permitted Buyer-Seller Messaging templates for eligible order-related support workflows, including high-volume periods such as holidays.

Manage Buyer Messages Across Marketplaces in a Single Place

Access multiple marketplaces from a single dashboard and manage permitted buyer messages with pre-created templates or mark them as "No response needed".

Message Preview

Measure Your Communication Effectiveness

Keep track of scheduled and sent messages and review permitted messaging workflow activity with detailed reports. Built-in A/B testing helps compare template settings for clarity and operational performance.

SageMailer vs. Feedback Five Pricing

Choose the plan that's right for your brand and get the price.
Whether you're a new or seasoned seller, there's a plan for you.

Free
Basic
Premium
3000

Messages

200

1K

2K

10K

30K

100K

300K

1M

Free

Risk free - no credit card required 30 days trial

2 000 permitted messages

Review monitoring

Unlimited stores

A/B testing

Inbox and permitted message templates

Unlimited ASINs

Premium

Most popular!
Monthly

30$/

Mo

3000 permitted messages / month

️Review monitoring

Unlimited stores

A/B testing

Inbox and permitted message templates

Unlimited ASINs

30$/

Mo

Free
Basic
Premium
3000

Messages

200

1K

2K

10K

30K

100K

300K

1M

Premium

Most popular!

Monthly

$30 / Mo

  • 3000  permitted messages / month
  • Review monitoring
  • Unlimited stores
  • A/B testing
  • Inbox and permitted message templates
  • Unlimited ASINs

Trial

Risk free - no credit card required

30 days trial

Free

SIGN UP
  • 2000 permitted messages / month
  • Review monitoring
  • Unlimited stores
  • A/B testing
  • Inbox and permitted message templates
  • Unlimited ASINs

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  • No credit card required
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