SageMailer vs. Feedback Five: Which Fits Your Feedback Workflow on Amazon?

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SageMailer vs. Feedback Five: feedback workflow comparison for Amazon sellers

Feedback Monitoring Tool Comparison: What’s Our Verdict?

SageMailer and FeedbackFive are established tools for feedback monitoring workflows. But which offers more seller support? Which has better priсing? Which is rolling out helpful updates to allow sellers to keep up with Amazon?

Let us walk you through the main criteria of feedback software for Amazon sellers and provide side-by-side and transparent comparisons. Of course, take it with a grain of salt that we are SageMailer. We love our own product. Still, we are here to provide a straightforward and clear comparison of SageMailer and its Feedback Five alternative so you can be the judge.

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Feedback software comparison

Features: SageMailer or Feedback Five

Tools, features, capabilities… whatever you call them, we wish to make sure you can do the essential things to manage feedback monitoring, permitted messages, and seller operations workflows.

Seller workflow feature comparison

Let's start with the basics. SageMailer helps sellers manage review monitoring, seller feedback, official Request a Review workflows, and permitted Buyer-Seller Messaging templates.

In addition, SageMailer’s features include feedback tracking for an unlimited number of ASINs and real-time email alerts.

Seller workflow feature comparison

In turn, Feedback Five is one of the tools across the eComEngine platform that supports reviews, feedback, and feedback monitoring by allowing users to manage permitted buyer-seller messages. Sellers can configure eligible order-related templates and request workflow settings.

Feature sets and update cadence differ between the tools, so the right choice depends on the workflows and support model your team needs.

SageMailer vs eComEngine: Basic plan comparison

The comparison below highlights included emails, ASIN coverage, support, and workflow features available on the entry plans.

SageMailer

Feedback Five

  • Monthly emails included

    from 250 to 2000

    250

  • # of Permitted Message Workflows

    unlimited

    3

  • Advanced timing capabilities (days after delivery)

    YES

    NO

  • Auto-exclusions (Late Orders, Refunded Orders, Out of Country)

    YES

    NO

  • Advanced workflow rules (Segment by ASIN, Fulfillment Channel, geography, etc.)

    YES

    NO

  • Feedback alerts by email

    YES

    NO

  • Workflow for tracking feedback issues

    YES

    NO

  • Free ASINs included with plan

    unlimited

    2

  • Advanced HTML editor

    YES

    NO

  • Insert product-specific content

    YES

    NO

  • Include attachments such as PDF files

    YES

    NO

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SageMailer vs. Feedback Five Pricing

FeedbackFive has a free plan, but merchants can access all features only with the Pro subscription starting at $29.99/month. The final price depends on the number of requests, products, and marketplaces as well as the availability of some extra functions.

SageMailer offers pretty straightforward pricing plans. There are three standard subscriptions – FREE, BASIC, PREMIUM that differ depending on the number of requests and marketplaces as well as the availability of some extra functions.

Recently, SageMailer has introduced more simple pricing! Now you can choose the number of email requests you need and not overpay for a larger plan.

Free
Basic
Premium
3000

Messages

200

1K

2K

10K

30K

100K

300K

1M

Free

Risk free - no credit card required 30 days trial

2 000 permitted messages

Review monitoring

Unlimited stores

A/B testing

Inbox and permitted message templates

Unlimited ASINs

Premium

Most popular!
Monthly

30$/

Mo

3000 permitted messages / month

️Review monitoring

Unlimited stores

A/B testing

Inbox and permitted message templates

Unlimited ASINs

30$/

Mo

Free
Basic
Premium
3000

Messages

200

1K

2K

10K

30K

100K

300K

1M

Premium

Most popular!

Monthly

$30 / Mo

  • 3000  permitted messages / month
  • Review monitoring
  • Unlimited stores
  • A/B testing
  • Inbox and permitted message templates
  • Unlimited ASINs

Trial

Risk free - no credit card required

30 days trial

Free

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  • 2000 permitted messages / month
  • Review monitoring
  • Unlimited stores
  • A/B testing
  • Inbox and permitted message templates
  • Unlimited ASINs

SageMailer and Feedback Five Workflow Comparison

Compare SageMailer's seller operations workflows with Feedback Five using feature availability and supported use cases.

Use neutral workflow criteria such as permitted messaging tools, review monitoring, analytics, and shipping support instead of rating or endorsement claims.

What Do Customers Say About SageMailer?

Not affiliated with or endorsed by Amazon.com, Inc.

External reviews

App marketplace

Support chat

JA

Jamie-Lee

4 review

stars

done Verified

May 1, 2021

Amazing

Amazing! Perfectly packaged and sent very fast. So pleased and will definitely be buying from here again!

good Useful

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SW

Sean W

pen 6 review

stars

done Verified

Dec 18, 2018

Very Professional Platform

I tried several platforms before I settled on SageMailer. Why? They offer first class support at my fingertips and are always very obliging, the website is very easy to use and free of clutter, it's also appealing to the eye and reliable in my experience. I highly recommend to any Amazon seller. 5 Full Stars for Sage!

good Useful

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Artesanía Herreros Handmade Pocket Knives

pen 1 review

stars

done Verified

Dec 17, 2018

Awesome customer service

Awesome customer service, I came for a bug and I got my bug solved, and many other inquiries solved! inquiries I didn't knew I had even before chatting with them! Super customer service for a super tool, there are few companies that worries about customer service I am afraid and Sagemailer team is doing an amazing job.

good Useful

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ZS

Zadok Shade

pen 1 review

stars

done Verified

Dec 12, 2017

Great price/quality ratio

Helped me manage my feedback and reviews on Amazon. The pricing is fair and allows small sellers to get started and grow their business. Integration with European marketplaces is another great feature. Always helpful and brilliant customer service. Highly recommend!

good Useful

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MH

Mr. Harrison

pen 2 review

stars

done Verified

Nov 16, 2017

You guys are cool

You guys are cool! Helped me to set up everything in a couple of minutes and gave a few really helpful tips. Sending the first batch of emails was quick and easy! Thanks!

good Useful

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Reply from SageMailer

Nov 18, 2017

You're welcome :) Always here to help!

AS

Andrew Set

pen 1 review

stars

done Verified

Jan 25, 2018

Great 3rd party app and awesome …

Great 3rd party app and awesome customer service! Maria had helped me a lot with my setup and she made sure that I got what I need. Thanks!

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Assured Signs

stars

Fantastic Service

May 17, 2021

Verified User

Professional software and company, I have been using them for 3 years now. I have never had an issue and the sofware is easy to use.

Dunsten LLC

stars

Great Services

November 29, 2019

Verified User

Have been using this software for years and worked out very well for my business! Responsive email and great for reviews!

illaminous

stars

It’s a most have app!

May 10, 2019

Verified User

Great support and easy to use. It will help you build professional communication with your customers.

MEGABIZ UK

stars

Helpful reviews/feedback app

2 June 2021

Verified User

Excellent application, very easy to use, reliable and effective. The technical support is very efficient. I have use SageMailer for many years and have never had a single problem. Highly recommended!

Hejabiya

stars

Very Good and Reliable

4 April 2021

Verified User

I found this app very helpful for monitoring customer reviews and seller feedback. RECOMMENDED!

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6 Main Things Why Customers Love SageMailer

Want to compare more SageMailer features?
Check the extras below!

SageMailer

Feedback Five

  • A/B Testing for emails

    YES

    NO

  • VAT invoice generation

    YES

    NO

  • Response Center

    YES

    NO

  • Chat support for all users

    YES

    NO

  • In-app onboarding

    YES

    NO

  • Free Buyer-Seller Messaging Optimization for all users

    YES

    NO

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Which Will You Opt For?

Ultimately, it is up to you. You can choose based on any factor that is most important to your business, or you can even check both tools out.

When all comes to all, this head-to-head comparison shows how SageMailer can help improve your customer experience with clearer workflows.

In addition, it is always growing and creating new features to help merchants on Amazon go to the next level.

Which Will You Opt For?

Hope you join the 20 000 people worldwide who have found success with our software.

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