1. How SageMailer improves my Amazon feedback and reviews?
Many buyers do not leave feedback unless they receive a clear,
policy-aligned request at the right point in the order experience.
SageMailer helps you send compliant
product review and seller feedback requests to eligible buyers,
monitor responses, and keep follow-up work organized.
Email automation for Amazon sellers also supports customer service by making it
easier to communicate with buyers when it matters.
2. Does this type of communication complies with Amazon
policies?
Yes! Amazon encourages sellers to provide customers with
high-quality service, and asking for feedback is essential to
becoming a successful merchant.
SageMailer can automate the
Amazon Request a Review button for sending feedback and review
requests to your buyers. These are official Amazon requests that
are sent to buyers on your behalf and are designed to align with
Amazon’s policies.
Moreover, Amazon automatically
translates them into the preferred buyer’s language. You can
also send your own customized messages, but it is important to
note that Amazon's policy does not allow you to send marketing
messages to customers.
Therefore, we recommend thoroughly
reading all of Amazon’s TOS on Buyer-Seller Messaging to ensure
your messaging is compliant. SageMailer customer support
can also review your email campaigns and answer all your Amazon
feedback email policy questions.
3. What are the benefits of SageMailer for automating the
Request a Review button in Seller Central account?
When using any browser extension for the “Request a Review”
button, you still need to click on it manually at some point. In
addition, extensions require your Seller Central login and
password to access order data. Granting such information is
unsafe. It violates Amazon’s policy and can put your account at
risk.
SageMailer can automate eligible Request a
Review actions for you. You’ll also be able to set up the exact
timing of the requests, send ASIN-related requests, and exclude
specific orders from messaging. Moreover, SageMailer uses a
secure Amazon-authorized connection and doesn’t require your
login details.
SageMailer also automates sending emails to
buyers with traditional Buyer-Seller Messaging. So if you’d like
to continue sending customized email templates, our service will
come in handy for you.
4. How do product review and feedback alerts work?
Every time you get new seller feedback or a product review, our
feedback manager for Amazon sellers sends a message to your email, allowing
you to take quick action and handle customer issues. You can
also set up which types of review alerts you’d like to get, as
well as send them to your email or add your entire team.
5. What is the difference between Buyer-Seller Messaging and
Request a Review?
SageMailer allows you to use both these systems. The Amazon
Buyer-Seller Messaging allows you to send branded and customized
messages to request seller feedback, product reviews or provide
your customers with important information.
If you choose to send
this message, be sure you follow all Amazon communication
guidelines to avoid any restrictions. The Amazon Request a
Review button offers another approach to requesting feedback and
reviews. Amazon sends these messages on your behalf, and you
cannot edit them. This helps keep the request content aligned
with Amazon’s standard format.
6. What if I need a number of requests that are not represented
in any of your plans?
We’ll gladly offer you an individual plan with a custom email
limit. Just contact us by email or live chat, and we’ll tailor a
plan that suits your needs the right way.
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