1. How does SageMailer help with Amazon feedback and review workflows?
SageMailer supports Amazon sellers with policy-aligned feedback monitoring,
official Request a Review workflows, and permitted Buyer-Seller Messaging.
It helps teams monitor feedback and reviews,
organize eligible order-related messages, and keep operational workflows clear.
SageMailer also supports seller-fulfilled shipping label generation for Direct-to-Consumer
Shipping workflows.
2. Does this type of communication complies with Amazon
policies?
SageMailer supports Amazon's official Request a Review workflow and permitted
Buyer-Seller Messaging workflows.
SageMailer can automate the
Amazon Request a Review button for sending feedback and review
requests to your buyers. These are official Amazon requests that
are sent to buyers on your behalf and are designed to align with
Amazon’s policies.
Moreover, Amazon automatically
translates them into the preferred buyer's language. Sellers can
also configure permitted Buyer-Seller Messaging templates for eligible
order-related communication. Amazon policy does not allow marketing
messages to customers.
Therefore, we recommend thoroughly
reading all of Amazon’s TOS on Buyer-Seller Messaging to ensure
your messaging is compliant. SageMailer customer support
can also review your message templates and answer Amazon
messaging policy questions.
3. What are the benefits of SageMailer for automating the
Request a Review button in Seller Central account?
When using any browser extension for the “Request a Review”
button, you still need to click on it manually at some point. In
addition, extensions require your Seller Central login and
password to access order data. Granting such information is
unsafe. It violates Amazon’s policy and can put your account at
risk.
SageMailer can automate eligible Request a
Review actions for you. You’ll also be able to set up the exact
timing of the requests, send ASIN-related requests, and exclude
specific orders from messaging. Moreover, SageMailer uses a
secure Amazon-authorized connection and doesn’t require your
login details.
SageMailer also helps manage permitted Buyer-Seller Messaging templates
for eligible order-related communication.
4. How do product review and feedback alerts work?
Every time you get new seller feedback or a product review, our
feedback manager for Amazon sellers sends a message to your email, allowing
you to take quick action and handle customer issues. You can
also set up which types of review alerts you’d like to get, as
well as send them to your email or add your entire team.
5. What is the difference between Buyer-Seller Messaging and
Request a Review?
SageMailer supports both systems. Amazon Buyer-Seller Messaging can be used
for permitted order-related communication, while Request a Review uses
Amazon's standardized request content.
If you choose to use
Buyer-Seller Messaging, be sure you follow all Amazon communication
guidelines to avoid any restrictions. The Amazon Request a
Review button offers another approach to requesting feedback and
reviews. Amazon sends these messages on your behalf, and you
cannot edit them. This helps keep the request content aligned
with Amazon’s standard format.
6. What if I need a number of requests that are not represented
in any of your plans?
We’ll gladly offer you an individual plan with a custom email
limit. Just contact us by email or live chat, and we’ll tailor a
plan that suits your needs the right way.
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