I already wrote why I stopped using Feedback Genius and chose SageMailer. A lot of people asked me why I didn't try Feedback Five. Actually, I tried it, but after a week of use, I continued my search. Feedback Five is an authoritative player in the market of feedback automation. It is basically a tool to automatically solicit feedback from customers. However, I have found that it has the classic problem, common among many experienced players.
What I Don’t Like About Feedback Five
To further understand why I change my feedback management tool, I will cite some important notes here.
First of all, the service is very inert and slowly updated. It relies mainly on the already formed backbone of the old users and not on the newcomers.
You will get a low Feedback Five pricing on the initial or upon the first subscription. This, though, seem to be just a bait because eventually, your account can become more expensive due to additional fees. For example, fees for connecting additional stores and email overage. Also, choosing the optimal plan is being complicated by many small functional differences between the subscription plans.
So here is another Feedback Five alternative
Since I was not satisfied with the service of Feedback Five, I find it my responsibility to find a much better option. I have found a great service in SageMailer.
PRO Plans Comparison Between FeedbackFive and SageMailer
|Email Limit||2000||1500 ($0.0075/extra email)|
|Additional Marketplaces||Free||$10 / each additional|
|# of Campaigns||Unlimited||10 (per store)|
|# of Free ASINs (Review Monitoring)||Unlimited||5|
When it comes to the pricing comparison between the two, I can basically save more monthly with SageMailer. Furthermore, Feedback Five email limits only a range of 50-100 emails during their trial period. SageMailer offers any its subscription plan during the free trial period. With no definite number of customers who will respond to leave feedback, it certainly is “more emails, more chances of winning”.
Why I Choose SageMailer
Firstly, I can say that the Feedback Five interface is not very friendly for an average seller. Secondly, the non-intuitive design from the middle of the 2000s creates problems with the setting and configuration of letters. On the third note, the grouping letters in campaigns don't seem to be very convenient for me. And the last but not least, it took the support team way too long just to answer few of my common questions and some does not even respond at all.
FeedbackFive couldn't solve my tasks for EU Amazon marketplaces. In its turn, SageMailer has multilingual templates and flexible settings for sending emails, depending on the customer's local time and the day of the week.
Since I am not convinced and satisfied with Feedback Five plans, I have considered another option with fair consideration and judgment. To the same extinct, I eventually browse through Feedback Five competitors and have tried to see if other automation tools will work for me. Finally, I found just what I am looking for.
A brief list of SageMailer benefits that were crucial for my judgment.
The user may send an email at customer's local time. This significantly increases your emails response-rate.
This automation feedback management tool sends an email on the time where it most likely catches the customer’s optimal time. I have observed that potential buyers can receive a lot of feedback requests and email every day. That is why it will be hard to engage them when Amazon merchants do not know the time when they are most likely active.
No extra fee
SageMailer doesn't have any fee for connecting additional stores. I have availed the Pro plan and I have not paid any fine for extra Amazon marketplaces. What’s more is that they are also offering a free trial. However, Feedback Five comes with extra fees, and I’m not too eager to pay them.
SageMailer has multilingual email templates.
Fulfillment by Amazon (FBA) provides customer services for sellers. However, Amazon FBA Seller Central can’t do feedback requests through other means as it can’t put little announcements or little slips in the box. That is why Amazon sellers using FBA can only ask for feedback and reviews through email. In this case, the Amazon feedback software for requesting product reviews and seller feedback comes in handy.
When using email as a tool for getting an Amazon feedback, I consider email templates in requesting feedback as vital. In comparison to Feedback Five templates, I have been satisfied to discover that SageMailer offers a variety and appealing request templates.
SageMailer doesn’t count messages that weren't delivered due to the opt-out Amazon policy. This way, blocked messages because of opt-out buyers are not counted in your monthly limit and won’t pay any extra fees for them.
Easy to start
I understand Feedback Five is set for advanced users, but many sellers have troubles when setting up their campaigns in a right way. I find SageMailer, however, as convenient and easy to use.
SageMailer has fast and professional support. They have proven to deliver a satisfying customer service. For me, I would not have been more satisfied. They are very efficient when it comes to proactively manage your feedback scores, request customer reviews and positive feedback.
I have used it for some time now and I can say it is doing good when it comes to soliciting feedback. I gain response and feedback from customers faster than Feedback Five.
I have observed that aside from building a good reputation via customer feedback, you can also prompt customers to buy products through the Buy Box. Amazon will base seller performance as criteria for winning the Buy Box. With SageMailer, I am confident to get it.
All things considered, I am quite satisfied with SageMailer. If it’s not the best email automation tool in the market right now, it’s certainly better than most of those in the market. If you are interested in trying SageMailer by yourself, you can signup for a 21-day free trial. Try it out! You might as pleasantly surprised as I was when I tried it.
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